Marketplace Return Policy Overview
Slamsid is a marketplace. Products are listed and sold by individual sellers, not manufactured by the platform. This policy explains when a buyer may request a return and how the marketplace can help review requests and disputes. Not every product can be returned.
Eligible Return Situations
- You received the wrong item.
- The item is materially different from the listing.
- The item arrived damaged.
- The item is defective, where that is a qualifying issue.
- The order was incomplete.
- Other circumstances that qualify under the applicable return terms for that listing.
Product-Specific Restrictions
Some products may have limited or no return eligibility based on:
- Product type, condition, or hygiene considerations
- Perishable goods
- Customized or made-to-order items
- Digital delivery where a return is not practical
- Safety-related restrictions
- Seller- or listing-specific terms shown at purchase
Return Condition
Where a return is eligible, items should generally be returned in an appropriate condition, with accessories included where reasonably possible. Exceptions apply for defective, damaged, incorrect, or misrepresented products.
How to Request a Return
Contact marketplace support or the seller with your order number and the reason for the return. Provide photos when the issue is damage, a defect, or a mismatch with the listing.
If the request is accepted, you will receive instructions on how to return the item or otherwise resolve the issue. Package the item securely and include any reference details you are given.
Unless the item is defective, incorrect, damaged in a way that is not the buyer's fault, or misrepresented, return shipping is generally the buyer's responsibility. Use a trackable method when shipping a return.
Damaged or Incorrect Items
Refunds
- Approved refunds are handled according to the original payment and order process.
- Timing can vary by payment method (for example card versus bank transfer).
- Delivery or shipping fees may not be refundable unless the return is due to seller error, a platform error, or a qualifying defect or mismatch.
Seller Responsibility
Sellers are responsible for accurate listings, sending the correct products, honest descriptions, handling eligible return issues, and cooperating with the marketplace return and dispute process.
Marketplace Role
The marketplace may facilitate or review return requests and disputes. It does not become the manufacturer or owner of products sold by sellers.